Guest Operating SystemFrom booking to key.
Handled.
Less front-desk work, no more no-show chaos, and compliance handled by default, without switching the PMS you already run.
Now onboarding pilot partners for Q3 2026
Connects to the stack you already run
One system. Four types of hospitality.
Hotels
Full-service check-in, guest communication and compliance in one system.
Learn moreAparthotels
Self-service journeys with smart-lock access and automated ID verification.
Learn moreHoliday Parks
High-volume registration and property readiness across hundreds of units.
Learn moreShort-stay
Fully automated check-in for high-turnover properties, from booking to key.
Learn moreEverything the front desk does. Running on its own.
Every guest, from arrival to departure
See who's arriving, in-house and departing at a glance. Guest communication and check-in steps run automatically from the moment a booking syncs.
Guest JourneyEvery message, one inbox
WhatsApp, email and SMS in one shared view. Smart replies that match your property's tone and language.
Inbox & CommunicationAssigned automatically
Housekeeping, maintenance and property readiness. Every task lands with the right person.
TasksVerified before arrival
ID verification, tourist tax and registration. Handled automatically, compliant by default.
ComplianceThree steps. Zero front-desk queue.
Your booking syncs
Guest OS connects to your PMS. The moment a reservation lands, the guest journey starts. No manual entry.
Sophie checks them in
Sophie reaches out on WhatsApp, collects ID, verifies identity and takes payment, in the guest's own language.
The key is delivered
Once every check is green, a digital key or access code is sent automatically, before the guest arrives.
When Guest OS runs your front desk
Less time spent at the front desk
Guest messages handled automatically
Registration & compliance, by design
Design targets for pilot partners onboarding in 2026.
Questions, answered
Guest OS is an autonomous guest operations system for hotels, aparthotels, holiday parks and short-stay properties. It automates every step of the guest journey from booking to key delivery, including guest communication, ID verification, compliance and access codes.
Guest OS connects to your PMS and automatically reaches out to guests via WhatsApp. Sophie, the conversational assistant, handles registration, ID verification and payment collection. When every check is green, a digital room key is sent to the guest before arrival.
Yes. Guest OS connects to your existing PMS (Mews, Apaleo, Booking Experts and more), smart locks (Nuki, SALTO, TTLock) and payment provider (Stripe). There is no rip-and-replace; it runs alongside your current stack.
Guest OS is built for hotels, aparthotels, holiday parks and short-stay properties across Europe. It supports full-service check-in for staffed properties and fully automated self-check-in for unmanned operations.
Identity verification, national guest registration (Nachtregister, SES.Hospedajes, Alloggiati and more) and GDPR consent run automatically, with a full audit trail. Guest data is purged after the legal retention period. Your team never touches a government portal.
As the EU rolls out eIDAS 2.0, guests will increasingly prove their identity with a European digital identity wallet. Guest OS verifies them through the wallet using selective disclosure, so guests share only what is required, such as age or nationality. Accepting wallet credentials requires being a registered eIDAS relying party with a valid certificate, and Guest OS takes that registration and the certificate off your hands, so you are wallet-ready without the regulatory work.
Guest OS is currently onboarding a select group of pilot partners for Q3 2026. Properties can apply for early access through the pilot program.
Join the first wave
We're launching Guest OS with a select group of pilot partners in 2026. If you run a hotel, holiday park or short-stay operation and want autonomous guest operations from day one, let's talk.
Now onboarding pilot partners for Q3 2026